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Evolving better service science programs, and overcoming failure patterns
With over 500 service science related programs worldwide, there is a lot of evolving of best practices going on year over year, and there are some common failure patterns that have emerged as well…...
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Service Science, Management, and Engineering Education for the ...
Service Science, Management And Engineering: A Way of Managing Sociotechnical Systems A Service Logic for Service Science The Service-Dominant Mindset An Integrated Approach to Service Innovation SSME...
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Renaissance comes from combining art and science for innovation
“The art of innovation needs to be broken out of the science that needs to be applied”. I wrote this in my last article and I thought some might ask “what the heck does he mean by that?” So I owe an...
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From a buzzword to the imperative
I keep coming back to the leadership of innovation; we need to move it from the peripheral to a more central one.See it on Scoop.it, via Service Science Management Engineering
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Global Service Summit (Washington DC Sept 19)
Global Services Summit The 2012 Global Services Summit: The New Agenda will be held on Wednesday, September 19, 2012 at the Grand Hyatt Washington in Washington, DC.See it on Scoop.it, via Service...
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Envisioning the Future of Service
As simulation capabilities improve….For example, this simulation of “Alaskan Way Viaduct – Earthquake Simulation” http://www.youtube.com/watch?v=hos_uIKwC-c And as consensus grows on the grand...
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Service Science, Management and Engineering - working-together.de
Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow's graduates to work in an expanding services...
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Innovation Quotes of the Week – July 21, 2013
Check out some of our favorite innovation quotes from this past week! Author names will link you to the quoted articles. Continue reading →See it on Scoop.it, via Service Science Management Engineering
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Systems thinking and (the) systems science(s) in a system of ideas
On the discussion list of the Systems Science Working Group, there’s a request to comment on the Overview of Systems Science wiki page (draft version 0.5) that is part of the Guide to Systems...
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The Meta-design of Dialogues as Inquiring Systems
Dialogic design and systems thinking can be closely related, although not everyone appreciates the ties.See it on Scoop.it, via Service Science Management Engineering
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Service Science, Management And Engineering Education For The 21st Century
xxsurl.com Service Science, Management And Engineering Education For The 21st Century Increasingly, academic and industrial leaders are ...youtube.com...See it on Scoop.it, via Service Science...
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The Service 50 Snapshot
The first quarter of this year was rather flat for the fifty technology companies TSIA tracks in the TSIA Service 50. This Thursday I will be reviewing how these companies performed in Q2. Did the...
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Is that affordance essential? (HSSE)
For the 1st International Conference on Human Side of Service Innovation, I had been asked by Kelly Lyons to contribute an article for a session on Frameworks for Service Systems.See it on Scoop.it,...
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Rethinking Systems Thinking: Learning and coevolving with the world
In a plenary dialectic session, I gave an address — in a position twinned with Rafael Ramirez — at the 56th Annual Meeting of the International Society for the Systems Sciences at San Jose State...
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Org Structure in Technology Services
Several years ago, TSIA conducted a survey on how the reporting lines for service organizations were stuctured within product companies. Below is one of the graphs from Service Insight I wrote after...
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A Theory of the Offering, and Changes in Business Strategy in a...
In the service management literature, a “theory of the offering” is an alternative to a “theory of the firm”.See it on Scoop.it, via Service Science Management Engineering
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So what is “Premium Support” in the world of cloud computing?
Amazon.com has become a substantial player in the world of cloud computing. Amazon (yes, the online book seller) provides cloud offerings to host web services, storage, and computing cycles for...
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Service Revenue Generation: A New Frontier
Late last year, TSIA launched a new services research discipline focused on the practices and metrics associated with service revenue generation.See it on Scoop.it, via Service Science Management...
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An interview on “Service Systems, Natural Systems” and the systems sciences
An interview by Performance magazine — with an issue focused on systems in architecture and related disciplines — has now been published.See it on Scoop.it, via Service Science Management Engineering
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A Platform for Recognizing Service Innovation
The technology industry is enamored with technology innovation—as it should be. Technology innovation creates “oohs and aahs” from customers and analysts. But in the technology industry, the fastest...
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